At Tvbundlescable.com, we are committed to providing reliable, high-quality internet, cable TV, and home phone services to all our customers. If you are not fully satisfied with your service, this Refund Policy explains when you may be eligible for a refund.

1. Eligibility for Refund
You may be eligible for a refund under the following circumstances:
Service Cancellation: If you cancel your service before the start of a new billing cycle, you may receive a full refund for any charges paid in advance.
Service Downtime: If your service experiences an extended outage (more than 48 consecutive hours) due to technical issues on our end, you may qualify for a refund or account credit for the affected period.
Billing Errors: If you are incorrectly billed for services, such as being charged an incorrect rate or for services you did not receive, you are eligible for a refund for any overcharges.

2. Non-Refundable Charges
The following charges are generally non-refundable:
Setup or installation fees, unless otherwise stated in your service agreement.
Late payment fees or penalties due to delayed payments.
Promotional or discounted subscription fees that require a term commitment.
Payments for services already rendered up to the cancellation date.

3. How to Request a Refund
If you believe you qualify for a refund, you must submit a request to our customer support team. Please include:
Your account information (such as name, address, or account number).
A clear description of the issue or reason for your refund request.
Proof of payment (such as a receipt or billing statement).
We aim to respond to all refund requests within 7–10 business days and will notify you of the outcome after reviewing your request.

4. Refund Method
Approved refunds are typically issued to the original payment method used for the transaction. If that is not possible, we may offer an alternative refund method, such as a check or account credit, at our discretion.

5. Refund Processing Time
Refunds are generally processed within 14 business days after approval. Please allow additional time for your bank or payment provider to complete the refund.

6. Changes to This Refund Policy
Tvbundlescable.com reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website and will apply to all future transactions. We encourage you to review this policy periodically.