Effective Date: 15 July 2025

tvbundlescable.com, together with our trusted partners, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our internet, cable TV, and home phone services. By subscribing to or using our services, you agree to the practices described in this policy.

1. Information We Collect
We collect the following types of personal information to provide, maintain, and improve our services:
Personal Information: Includes your name, address, email address, phone number, payment details, and other information needed for account setup, billing, and communication.
Service Usage Information: Includes data about how you use our services, such as browsing activity, data usage, IP addresses, call records, and device identifiers.
Device Information: Includes details about the devices you use to access our services, such as device type, operating system, and unique device IDs.
Communication Records: Includes records of your communications with our customer support team, such as emails, calls, or chat transcripts.

2. Purpose of Information Collection
We collect your information for purposes including:
To provide and manage our internet, cable TV, and phone services
To process payments and manage your account
To address inquiries and improve customer support
To monitor and analyze usage to enhance service quality and performance
To comply with legal and regulatory requirements
To send important service updates such as billing notices or changes to policies
To send marketing and promotional communications with your consent (you can opt out at any time)

3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following situations:
With trusted third-party service providers who help us deliver our services, such as payment processors or technical support partners
To comply with legal obligations, such as responding to lawful requests by public authorities, including court orders
As part of a business transfer if our company is involved in a merger, acquisition, or sale of assets

4. Opting Out of Marketing Communications
You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in any promotional email. Opting out of marketing does not affect essential service-related communications, including billing notices and account updates.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how you interact with our services, personalize your experience, and improve functionality.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).
We may also use third-party cookies for analytics and advertising. You can manage cookies through your browser settings, but disabling them may affect certain features of our services. For more details, please review our Cookie Policy.

6. Data Security
We use appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. These include encryption, secure storage, and regular security audits. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal obligations
Opt out of marketing communications as described above
We will respond to all requests in accordance with applicable privacy laws.

8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy
We may update or change this Privacy Policy from time to time. Any updates will be posted on our website and will take effect immediately. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. International Data Transfers
If you access our services from outside the United States, your information may be transferred to and stored in the U.S. By using our services, you consent to this transfer and to the handling of your information in accordance with this Privacy Policy.

11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it.